|
FACE TO FACE SELLING
Who should attend?
This seven-day course is designed to give CSRs powerful sales skills, confidence and practice to uncover client’s needs and to recognize opportunities to add-on, cross sell and up-sell to develop and recommend customer focused solutions. It teaches techniques to effectively uncover customers’ need and to recognize opportunities to add-on, cross-sell and up-sell to more complete services that that which customers may call about. It also helps you reduce resistance and overcome the fear of closing. You will learn ways to make recommendations and to add value for your customers.
What will you learn?
CSRs will learn to recognize opportunities to recommend additional Products/service offerings and uncover trigger words to prompt add-on selling, cross selling, and up selling opportunities.
|
|
Training Environment
This workshop is interactive and involves team building exercises, group discussion, brainstorming, practice and the situational application of skills. Participants are totally involved in the learning process. Participants practice each skill as it is learned. Participants must demonstrate skills and mastery through End of Module and End of Course Role-play sessions with feedback and coaching by our Trainer.
|
