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CUSTOMER CARE AND CALL HANDLING SKILLS
What will you learn?
This course is designed
to give Tele-sales
executives powerful
sales skills, confidence
and practice to
effectively sell your
products and services in
a Tele-Sales environment
while building long term
customer relationships.
They will learn to get
through the barriers,
reach the decision-maker
and get them talking.
Build credibility, trust
and confidence quickly.
Uncover customer needs,
respond to buying
signals and close the
sale. Use customer care
and strong
communications skills as
a competitive
differentiator. Use
tools and techniques to
recognize buying
signals, handle
objections, close the
sale and position for
the future sale.
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Training Environment
This workshop is
interactive and involves
team building exercises,
group discussion,
brainstorming and
situational applications
of skills. Participants
are totally involved in
the learning process and
practice each skill as
it is learned.
Participants must
demonstrate skills and
mastery through End of
Module and End of Course
Role-play sessions with
feedback and coaching by
the master trainer.
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