Frequently Asked Questions

1.      Who is this course designed for?

A:   This course is specifically designed for fresher’s (Graduates), who want to take up career in the service industry. These courses deals with different types of services that a company provides and then goes deep into learning the skills that are required to get these jobs in Call Center.

2.      What is my benefit?

A: You will learn first -hand all the skills that are required to get a good and a high paying job in the service industry. This course is specially developed for fresher’s to not only get an easy entry into the corporate world but also to grow at a fast pace.

3.      Can I get a job after completing this course?

A: Yes definitely, you can get a job after completion of this course; however we do not guarantee you anything, nevertheless we offer you placement assistance and help you procure your dream job. We are sure with the right training and feedback from our international trainers we will be able to place you in your dream organization. Terms and Conditions apply.

4.      What are the course contents?

A: The course has been specially designed to cover all aspects of Customer Service to Selling Skills, depending on your competency and aptitude we will suggest the right course for you. We will conduct a few assessments to determine which stream is suited for you and based on the result we will suggest the right course for you.

Our Course Contents are…

 1. Customer Service:

Call Center Basics and terminology

Call Center Technology

What Customer expects when they call you?

How do we give our customers the “WOW” factor?

Identifying customers’ communication style and dealing with them

Identifying different types of customers and dealing with them

Handling common complaints

Communicating effectively by using power words

Phrases and words that irritate the customers the most

2. Selling Skills:

The Complete Selling Process

Effective Questioning Skills

Benefit Selling Technique

Consultative Selling Technique

Selling to different Types of Customers

Different Closing Techniques

Handling Sales Objection

Handling Sales Rejections

Basic Sales terminology and ratios to consider

Different techniques and ways to generate more customers

Turning customers into clients

5.      What is the price?

A: Fee for each of the courses is Tk. 5,250, however you will have to pay Tk. 1,750 upfront for the training and  Tk. 3,500 upon job placement. (Condition Apply)

6.      How many days is the training?

A: This is a comprehensive 3 days 4 hours training on either Customer Service or Professional Selling Skills; we will help you choose the course which is right for you based on you aptitude and competence. Amplitude Solution also offers many more skill development programs; please contact us to discuss how we can help you with your career development. 

7.      Can I choose my course or will you choose for me?

A: You are welcome to choose your own course and as per your needs and understanding, however we suggest that you speak to us before you choose your course, we will assist you in making the right choices based on you aptitude and competence.

8.      Who are the trainers?

A: Our trainers are from India and are industry experts; they have vast training experiences in the service industry in India and Abroad.

9.      Can I pay in installments?

A: All payments, when due, will have to be paid in cash.

10.  When do I need to register myself?

A: You need to register yourself on or before the 4th of June 2007. This is based on first come first served basis and we do not guarantee you seats unless payments are made and seats are reserved beforehand. Please call at 9336486/7, 01919275864 to reserve your seat now.

11.  Will you provide me with a job after completion?

A: We cannot promise you a job after the completion of the course, however we have several tie ups with companies who would come to our premises to interview you for their organization vacancies. We offer placement assistance and not job guarantee

12.  Will I get a refund if I leave in the middle of the course?

A: No refund is given once you have registered for the courses.

13.  Do you have a tie up with other companies for placement?

A: Yes we do have tie ups with some big organizations and are in the process of tying up with more organization for placement services.

14.  What are your competences?

A: Our programs are designed, keeping in mind that any organization hiring people look for the correct “Skills” in them. Hence our main objective is to develop skills and the right competence in you. This will not only make you “hire able” but also increase your self confidence when you face any interview.

Our courses are also designed to keep you ahead of your competitors; we conduct a lot of role-plays to give you the actual feel of the topics that have been taught.